Privacy Policy

Napa Flats (Napa Flats Services LLC) Mobile App

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Last Updated : 10/15/2025 Napa Flats (Napa Flats Services LLC) Mobile App

This Privacy Policy describes how personal information is collected, used, and disclosed when you download and use the Napa Flats (Napa Flats Services LLC) Mobile App (the “App”), and the choices and rights you have to protect your personal information collected via the App. 

Napa Flats (Napa Flats Services LLC)(“Napa Flats (Napa Flats Services LLC)”) is responsible for the personal information collected when you use the App. The App uses technology provided by Toast, Inc. (“Toast”). To learn more about Toast’s privacy practices, please visit Toast’s Privacy Statement at https://pos.toasttab.com/privacy. 

Personal Information Collected Via the App

The App collects the following categories of personal information.

  • Contact information. You may submit your name, email, phone number, and address to the App.

  • Orders and order history. The App collects and retains the orders you place via the App, including the items you order, date and time of the order, order amounts, delivery locations, tips, order frequency, favorite restaurant locations or menu items, and any preferences or selections you submit with your order. 

  • Payment information. You may input your payment card information, including your card number, security code, and expiration date, or provide other payment information (such as Apple Pay or Google Pay). 

  • Precise location. If you choose to enable it, the App will collect your precise location information to provide you with certain location-enabled features, such as to display and alert you to restaurants nearby and provide live map views. You can disable precise location at any time through your device settings. 

     

  • Rewards program and gift cards. If you participate in Napa Flats (Napa Flats Services LLC)’s rewards program or any other reward program supported by Napa Flats (Napa Flats Services LLC) or the App, the App collects information about your rewards program status[, including your points balance and redemptions. The App also collects information about any gift cards you receive or send, including the value of the card and balances.


Device and usage information. The App automatically logs information about you, your mobile device, and your interaction over time with the App. This includes: device information, such as your device type, browser type, IP address, device identifiers, language settings, carrier, and general location information; and usage information, such as screens you viewed, how long you spent on a page, browsing history, and access times, and page clicks, page scrolls, and page element interactions. The App also send crash reports in the event of an error for analysis and troubleshooting purposes.

How Your Personal Information is Used

Napa Flats (Napa Flats Services LLC) may use your personal information for the following purposes:

  • To provide the App and any features you use. This includes authenticating your access to the App; administering your account; allowing you to place orders and remember your preferences; processing transactions; and providing any features that you use within the App, such as location-enabled features and access to loyalty program benefits.

  • To personalize your experience in the App and provide recommendations. This includes personalizing the items you see displayed in the App and recommending restaurant locations and menu items that may interest you based on your past orders and preferences. The App may also send you notifications of locations or items that may interest you. You can control notifications in your device or App settings.

  • Troubleshooting and App improvement. Your information may be used to analyze the performance of the App, identify and correct errors, and develop and improve App features and functionality. Your information may also be aggregated with other users’ information, or otherwise anonymized, to create statistics or for other lawful business purposes, including analytics, forecasting, and strategic planning. 

Napa Flats (Napa Flats Services LLC) may also use personal information collected through the App for the following purposes:

  • To analyze users’ selections and preferences in order to improve Napa Flats (Napa Flats Services LLC)’s offerings, identify opportunities for growth, and conduct market research;

  • To send you marketing communications outside the App (including by email, text message or other channels) and to advertise to you and others with similar interests on third-party websites and platforms; and 

  • For compliance and protection, including to enforce any Applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of the App, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.

These uses outside the App are just examples and may not reflect all the ways Napa Flats (Napa Flats Services LLC) uses personal information outside the App. To learn more, please contact Napa Flats (Napa Flats Services LLC) directly.

How Your Information Is Shared

Personal information collected via the App may be shared as follows:

  • Sharing with Toast. Because the App is operated by Toast, any information you provide via the App, or that Napa Flats (Napa Flats Services LLC) inputs to the App, may be hosted and stored by Toast on Napa Flats (Napa Flats Services LLC)’s behalf. 

  • Service providers. The App relies on other service providers that are needed to administer and support the App and its features, including hosting services, communications, data and cyber security services, payment processing services, identity verification, fraud detection, investigation and prevention services, and customer relationship management systems. 

  • Sharing initiated by Napa Flats (Napa Flats Services LLC). The App may share information with partners selected by Napa Flats (Napa Flats Services LLC), such as delivery services and loyalty programs offered by third parties. Napa Flats (Napa Flats Services LLC) may also share information with advertising partners, including via pixels and similar technologies, to allow Napa Flats (Napa Flats Services LLC) to advertise to you and others with similar interests on third-party websites and platforms.

  • Authorities and others. Your personal information may be shared with law enforcement, government authorities, and private parties, where required by law or necessary or Appropriate to protect legal rights or the security or integrity of the App.

Your Privacy Choices

Within your App settings, you have the following choices regarding your personal information:

  • Access, change your account information. You may access your personal information through your account on the App. You can also correct account information that is out of date or inaccurate. 

  • Delete your account. To delete your account, follow the instructions within the App settings page. 

  • Additional rights and choices. To disable third-party advertising pixels and similar technologies, visit the privacy page in your App settings. Napa Flats (Napa Flats Services LLC) may offer additional choices and allow you to exercise any rights accorded to you under Applicable laws. For more information, please contact Napa Flats (Napa Flats Services LLC) directly. 

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. The App does not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Changes to This Privacy Policy

This Privacy Policy may be modified at any time. You will be notified of any material changes to the Privacy Policy in accordance with Applicable laws.  

Contact Us

For any questions about the privacy practices described in this Privacy Policy, please contact Napa Flats (Napa Flats Services LLC) at: [greatfood@napaflats.com]

GOOGLE ADS

Advertising & Cookies Disclosure

We at times use Google Ads (and optionally other third-party advertising networks) to reach users searching for services like ours and to show tailored ads to visitors who have previously visited our website.

To help deliver these ads and measure their effectiveness, Google (and its authorised vendors) may use cookies, mobile device identifiers and similar technologies on this website and across other websites and apps to recognise a browser or device, understand usage patterns, and infer interests so that more relevant ads can be served.

•  How you can opt out:  As a visitor to this website, you can opt-out of Google’s use of cookies for personalised advertising. Please visit Google’s Ads Settings page: https://adssettings.google.com/. 

•  Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the: Network Advertising Initiative opt-out page.

 

For more technical information about Google’s advertising cookies and how they are used, see Google’s “Ads &-data” page: https://www.google.com/intl/en/policies/technologies/ads/

 

GDPR

Europe’s General Data Protection Regulation (aka GDPR) is a new and far-reaching privacy regulation that takes effect May 2018.

 

You can read the full text of the law here. 

 

The GDPR gives EU individuals rights to their personal data. There are some exceptions/exemptions to the rights granted by the GDPR, but in general it includes rights to:

  • request access to the data we store about you

  • request updates/changes to your personal data

  • request the deletion of your personal data

  • take your personal data to a new service

  • request we limit our collection and use of your personal data (e.g., opt out of being tracked by our first party analytics tool)

Although GDPR is a law that only applies within the European Union, we are offering tools to manage your personal data to all of our users.

Additionally, you can expect that we as a company will work to protect the privacy of your personal data, will only collect the data when we have a reason to do so. You can  make any of the above mentioned request by emailing info@napaflats.com.